Frequently Asked Questions

We accept credit and debit cards, including Visa, MasterCard, Amex, as well as Apple Pay, PayPal, and more.

Once your order is successfully placed, you will receive a confirmation email with your order details.
If you do not receive this email within a few minutes, please check your spam or junk folder. You can also check your order status by logging into your account on our store.

You will be charged for your pre-order at the time of purchase. This ensures your item is reserved, and it will be shipped to you once it becomes available.

If your payment is declined, please double-check your card details, including the billing address, expiration date, and security code. If the issue persists, try using a different payment method or contact your bank for more information.

Unfortunately, we do not offer Cash on Delivery (COD).

For some coupons, you will need to enter the code manually on the checkout page, while others will be applied automatically.

Unfortunately, only one discount code can be used per purchase.

Please contact us immediately with your name, order number, and the email address used to place the order.

Once the order is being processed or has been shipped, cancellation may no longer be possible.

If cancellation is possible, a non-refundable 10% fee will be charged.
We appreciate your understanding regarding this policy.

You will receive a confirmation email once your cancellation request has been successfully processed. If you do not receive this email within 24 hours, please contact us for further assistance.

You’ll get a confirmation email for your cancellation right away, but it might take a few days for the refund to show up on your account.

To request a return, please send an email with your order number, your name, and the reason for the return. For more details on our Return policy.

Your order will be shipped directly from Seoul, South Korea, straight to your doorstep.

Yes, we guarantee 100% authenticity. We are official partners with manufacturers and authorized distributors and never sell or handle unlicensed, copyright-infringing, or counterfeit products.

Yes, POB gifts are provided only for items purchased during the pre-order period. However, not all pre-order items include a gift, so please refer to the product description for details.

The POB gifts we mention do not include any unlicensed or copyright-infringing items. All POB gifts are official merchandise only.

Some products are designed and released with the option to select a specific version, while others are not. For items where a version cannot be selected, they will be shipped randomly.

However, when purchasing multiple albums, we make it a rule to avoid sending duplicates.

Some items may temporarily be out of stock, and there are products that the manufacturer will not re-release once sold out.

If an item is out of stock, you can request a restock on the product page, and we will notify you as soon as it is back in stock.

We ship to over 220 countries worldwide.

Africa:
• Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cape Verde, Chad, Comoros, Congo-Brazzaville, Côte d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Madagascar, Malawi, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Nigeria, Réunion, Rwanda, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, South Africa, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe

Asia:
• Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, Cyprus, Georgia, Hong Kong SAR, India, Indonesia, Israel, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Macao SAR, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Timor-Leste, Turkey, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam

Europe:
• Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Vatican City, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom

North America:
• Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Canada, Cayman Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Nicaragua, Panama, Puerto Rico, St. Barthélemy, St. Kitts & Nevis, Sint Maarten, St. Lucia, St. Martin, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, United States

South America:
• Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela

Oceania:
• Australia, Cook Islands, Fiji, French Polynesia, Kiribati, Marshall Islands, Nauru, New Caledonia, New Zealand, Niue, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu, Vanuatu, Wallis & Futuna

If your country isn’t listed, please contact us for assistance.

On the release date, pre-order items will be shipped out sequentially on a first-come, first-served basis, with direct delivery from Korea to your doorstep.

If you purchase items with different release dates, the entire order will ship on the latest date.

• Domestic shipping (Korea):
1-2 business days

• International shipping:
Standard shipping: 7-14 business days
Express shipping (DHL or FedEx): 2-5 business days

• Please note that some countries do not support standard shipping, or delivery may take longer due to local conditions.

• To ensure timely delivery, please provide your address in English, including the ZIP/Postal Code.

• If your order includes a pre-order item, it will be shipped sequentially once the pre-order item is released.​

• Please note that shipping may be delayed due to release date changes or unavoidable schedule adjustments.

International shipping costs depend on the destination country and the shipping method you choose. The final shipping fee is determined by the weight of the items.
You can preview the shipping cost on the checkout page.

Domestic Shipping (Korea):
Korea Post, CJ Logistics.

International Shipping:
DHL, FedEx, Korea Post

All packages are trackable to ensure safe and timely delivery.

Once your order ships, we will send you a tracking number via email. You can track your order on the Track Order page or the carrier’s website. DHL, FEDEX, KOREA POST

You can change the shipping address. Please contact our support team as soon as possible.

Once the shipment has started, address changes may not be possible or could incur additional charges.

Customs duties depend on your country’s regulations and may be fully exempt, partially exempt, or conditionally exempt.​These fees are not included in our prices and are the responsibility of the buyer.

If you have any questions regarding this, please contact our support team.​

LOST:
In the case of loss, the issue will be handled according to the carrier’s insurance policy.
If you encounter such a situation, please contact our support team as soon as possible.

Damage:
We conduct thorough pre-shipment inspections to ensure the condition of the items.
If you receive a product with damage that you cannot accept, please contact our support team immediately. We will assist you right away.

Please note that minor scratches or damage to the outer packaging, which may occur during shipping or other processes, do not qualify for returns or refunds.

Though rare, some components might be missing from a manufacturer’s fault. In such cases, both you and our store will need to prove this fault. It’s a common practice in the market.

We recommend recording a video when unboxing the product, which you can use as evidence or for store reviews.